Return and Exchange Policy
- Before placing an order, please carefully review the product details and dimensions. Product color may vary due to lighting, computer, or phone screen variations. Handmade products are complex and may experience minor imperfections, which are normal. Therefore, slight variations in color, size, shape, and weight may occur. These are not considered quality issues and are not refundable or exchangeable .
- If you discover that the product does not match your order, or if you find any quality issues or damage within 72 hours of receiving it (excluding the aforementioned order risks), please take photos of the product and packaging, contact us immediately, and return the product as instructed. Peperuto Studio will cover the round-trip shipping costs from SF Express to our store. Please note that used or damaged products are not returnable or exchangeable.
- We will correct the problem and re-ship the product within 𝟑 business days after receiving it. If the problem cannot be corrected, we will issue a full refund. Thank you for your understanding.
- In case of any dispute, Peperuto Studio reserves the right to make the final decision